CUSTOMS & DUTIES
We do our best to eliminate/minimize duties by shipping from one of our international warehouses. The website is not responsible for any customs, duties or import fees associated with receiving your order.
BACKORDERS & PREORDERS
If your order contains an item that is on pre-order, it may not ship right away or it may be automatically split into multiple shipments.
WHY CHARGE FOR INTERNATIONAL SHIPPING?
We'd love to offer free shipping to everybody. We'd also love to offer shipping discounts to international customers who place big orders. There are 2 main reasons why we don't do these things:
1. International shipping is more costly, even if it comes from a local warehouse. Our shipping fees help pay the ongoing maintenance costs of having fully-stocked warehouses, so we can provide faster shipping and return services to international customers.
2. We don't want to compete with our international retailers. Our products are priced differently around the world. Those prices reflect the local import duties and local cost of living. By offering free shipping everywhere, we often undercut our local retailers. To avoid paying for shipping, we whole-heartedly encourage you to buy from a retailer near you.